Frequently Asked Questions
Ready,Set,Go!
Are there any Ready,Set,Go! updaters available?
There are various Ready,Set,Go! updaters available.
Please follow this link to the 'Updater' page.
What is the minimum system configuration for Ready,Set,Go!?
Ready,Set,Go! 7.7 requires:
- Mac OS X v.10.3 or later (not compatible with 10.7)
- PowerPC or Intel Macintosh
- 100 MB hard disk space
- 10 MB Memory

Ready,Set,Go! 7.6 requires:
- Mac OS X v.10.1 or later
- PowerPC Macintosh
- 100 MB hard disk space
- 10 MB Memory

Ready,Set,Go! 7.2.8 requires:
- Macintosh System 9.1 or later (including X Classic)
- PowerPC Macintosh
- 20 MB hard disk space
- 10 MB Memory

Ready,Set,Go! 7.2.5 requires:
- Macintosh System 8.6
- PowerPC Macintosh
- 20 MB hard disk space
- 10 MB Memory

Ready,Set,Go! 7.2.4 and older require:
- Macintosh System 7.5.5
- 20 MB hard disk space
- 10 MB Memory
Which Ready,Set,Go! is compatible with Mac OS 8, 9 or X?
Version Is Compatible With
Ready,Set,Go! 7.7 Mac OS X v10.3, 10.4, 10.5, 10.6 - but NOT 10.7
Ready,Set,Go! 7.6 Mac OS X v10.2, 10.3, 10.4
For Mac OS X v10.5, 10.6 -> update to RSG 7.7
Ready,Set,Go! 7.2.8 Mac OS 9.1, 9.2
For Mac OS X v10.3, 10.4, 10.5, 10.6 -> upgrade to RSG 7.7
Ready,Set,Go! 7.2.4 and 7.2.5 Mac OS 8.6, 9.0, 9.1, 9.2
For Mac OS X Classic -> update to RSG 7.2.8
Ready,Set,Go! 7.1.3c to 7.2.3 Mac OS 8, 9, X Classic
For reliability -> update to RSG 7.2.8
Does RSG 7.6 support the scroll wheel mouse or track pad scrolling?
Yes, the scroll support is as follows:
  • horizontal and vertical scrolling
  • with certain devices:
    • scroll - moves page up/down
    • crtl-scroll - moves page left/right
  • capslock speeds up all scroll wheel functions
  • command-scroll - special functions:
    • command + horizontal scroll on selected text increases tracking.
    • command + scroll up - with no text highlighted goes to previous page.
    • command + scroll down - with no text highlighted goes to next page.
    • command + scroll up - with text highlighted increases font size.
    • command + scroll down - with text highlighted decreases font size.
    • command + scroll up - with image selected (with cropping tool) increases image scale.
    • command + scroll down - with image selected (with cropping tool) decreases image scale.
I purchased RSG from the Diwan on-line store and would like to know my RSG serial number. Where can I find it?
Please refer to your original order confirmation for your registration name and serial number. The confirmation was emailed to you from orders@diwan.com or support@diwan.com at the time of your purchase.

Alternatively, if you know your on-line store order number, you can access your After-Sales section via: http://store.esellerate.net/support/ to:

  • Re-download your product
  • Print a receipt
  • Obtain your serial number
  • Access your order history
I downloaded Ready,Set,Go! from your web site. I would like to have a backup CD. How can I order one?
If you require a backup CD for RSG 7.2.8 then you can order one for US $12.50 including postage from our Online Store by visiting the following link: http://store.eSellerate.net/diwan/rsg72cd.

If you require a backup CD for RSG 7.7 then you can order one for US $12.50 including postage from our Online Store by visiting the following link: http://store.eSellerate.net/diwan/rsg77cd.
I downloaded the Ready,Set,Go! installer and the file disappeared at the end. What happened to it?
Normally a file from the internet gets downloaded to a folder specified in your browsers 'Preferences'.
I have several old Ready,Set,Go! and DesignStudio documents which I would like to use. Can the latest Ready,Set,Go! open and save them?
Ready,Set,Go! will open an old RSG document down to version 4 and a DesignStudio document down to version 1.0. Ready,Set,Go! 7.1 will automatically save it with the name 'Copy of (filename)' in order not to overwrite the old document. Whereas Ready,Set,Go! 7.2 or later can save documents that are compatible with Ready,Set,Go! versions 6 and 7.0 (see next question).

The 'Copy of..' is a feature that is meant to protect old files so that they are not lost in the process of the conversion. This is important, because the new Ready,Set,Go! versions are not backward compatible, which means, once you save a file in versions later than 7.0.6 you cannot open it in an older version of Ready,Set,Go! anymore.
What happens if I open Ready,Set,Go! 6 or 7.0 documents in Ready,Set,Go! 7.2 or later?
Ready,Set,Go! 7.2 or later has now a feature called 'Save as Ready,Set,Go! 6 and 7.0 file'
It can save documents that are compatible with Ready,Set,Go! versions 6 and 7.0.
- When a version 6 or 7.0 file is opened, Ready,Set,Go! will ask if it should be converted to version 7.2 or later. If it is not, the file will remain compatible with version 6 or 7.0 even after saving.
- When you choose 'Save As' from the File menu, there is a new item in the menu at bottom of the 'Save As' dialog window. This item called 'Ready,Set,Go! version 6 and 7.0 ' will save a Ready,Set,Go! document as a version 6 or 7.0 file.
Ready,Set,Go! Support Archive
I am unable to increase the memory size of Ready,Set,Go! 7.2.8 under "Get Info" in Mac OS 9. It is fixed at 4000K. Any suggestions?
To change the memory allocation of Ready,Set,Go! 7.2.8 in Mac OS 9 you need to quit it first before highlighting the Ready,Set,Go! application inside the Ready,Set,Go! folder, then choosing 'Get Info' -> 'Memory' from the 'File' menu. Following that you will be able to change the memory allocation for Ready,Set,Go! by increasing the 'Preferred Size' to at least 10000K.
How do I update or upgrade Ready,Set,Go! version 6 to a Mac OS 8 or later compatible version?
RSG 6 is not fully compatible with Mac OS 8.x or later and PrinterDriver 8. It is an old version and we do not support or update it anymore. You will need to upgrade to RSG 7.2.8 for Mac OS 9 or RSG 7.6 for Mac OS X. Both will be able to open your old RSG 6 documents.
When I start Ready,Set,Go! 7.0 it loads okay but I cannot use any of the tools. What do I do?
You will need our Ready,Set,Go! 7.0.9c update that is compatible with Mac OS 8.x and 9.x.
You can download the free 7.0.9c updater for Ready,Set,Go! 7.0 from our FTP server (please follow this link to the 'Updater' page).
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If your question is not covered, please raise it to the Diwan Technical Support Team.